MEMBERSHIP FAQ
1) Do members get guest passes?
Yes! There are 3 different ways a member can bring in a guest:
- Members are automatically issued 1 guest pass every other month on the 1st of the issuing month. The electronic pass is automatically added to your account and is tracked by the computer – they are not physical passes -- and can be redeemed through the front desk at check-in. Once the pass has been used, you must wait until the next issuing month to use the next one. You will need to “use it or lose it” before the next issuing month. Guest passes cover the day pass only – gear is not included.
- Issuing months: January, March, May, July, September, November
- The 1st Friday of every month is GUEST NIGHT. Members can bring one guest after 5pm on guest night. Guest night only covers a day pass for your guest – gear rental is not included.
- Members may reserve up to two spots in our scheduled belay lessons for their guests at a time. Lessons can be booked through the front desk and no charges will apply – just tell the desk that you are a member booking the lesson for a guest. Members must be present with the guests at check-in. The lesson, gear rental, and use of the facility after the class are all included. This is a great way to introduce your friends to climbing!
2) Can I put my membership on hold if I know I won’t be using it?
Yes! Members have the option of freezing their membership at a cost of $10 per month.
For monthly members, the freeze must begin on the 1st of a month and the freeze request must be received by the last day of the month prior to the start of the freeze.
For yearly members, the freeze can begin at anytime, but the membership must be frozen for month sections of time (i.e. 5/10/09-6/10/09). Please contact membership@planetgranite.com for more information.
3) What is the billing process for monthly members?
Monthly members are billed through an electronic funds transfer on the 15th of every month (or the next business day should the 15th fall on a Sunday or holiday). Billing for the calendar month takes place on the 15th of that month (for example, payment for the month of December posts on December 15th). The transaction appears as “Club Systems” on your bank statement.
4) What if I need to change my billing account?
If you know your bank account has been disabled, please contact us right away – either through the front desk or by e-mailing membership@planetgranite.com. If we attempt to bill your account and the payment is denied, payment for the month will be requested at check-in. A $10 service fee is applied to all failed transactions.
5) How do I cancel my membership?
Cancellation requests must be made in writing and the request must be received by the last day of the month to be removed from billing for the following month. You can fill out the cancellation paperwork at the front desk of the gym, e-mail your cancellation request to membership@planetgranite.com, or mail a letter to
Attn: Membership
100 El Camino Real
Belmont, CA 94002
As of the 1st of the month, you are committed for that calendar month and will be billed for that month on the 15th of that month. Cancellation requests must be received by the last day of the month to be removed from billing for the following month.