Getting a Planet Granite membership is like opening a door to opportunities. If you visit the gym more than a few times a month, a membership offers a great deal on pricing and gives you a multitude of advantages. Not only do our members enjoy full access to our gym, yoga classes, climbing, and most fitness classes, they also receive a 10% discount at PG Gear Shops, discounts on climbing classes and workshops, guest passes, access to member only after hour climbing events, and more!
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Frequently Asked Questions
How do I sign up for a membership? What do I need to provide?
Bring your photo ID and a form of payment (cash, check, Visa/MC) to the front desk and we’ll get you all set up! Bringing a voided check will save you time if you are signing up for a monthly membership.
A voided check or account info printout from online banking is needed to set up ongoing monthly billing. This can always be turned in at a later date, so don’t worry if you don’t bring it the day you sign up!
Family and Student sign ups may need to provide proof of status. See the question below for details on who needs proof and how to submit this information.
Who needs to submit student or family proof?
Students 18 and older must provide proof of full time student status. High School students can submit a copy of their student ID. College students must submit documentation of current, full time student status. A printout of your courses showing your name, the current term, and the units per class/total units enrolled for the term can be submitted to the front desk or via the form found here.
Undergraduate students must be enrolled in a minimum of 12 units, and graduate students must be enrolled in a minimum of 9 units.
Please note: Student Monthly members must re-submit student proof each fall in order to remain at the student rate. Yearly student members must re-submit proof in order to renew their yearly membership.
Family proof, showing that the adults on the membership reside at the same address, must be submitted by significant others in a committed relationship. Roommates do not qualify. Married couples and domestic partners do not need to provide proof of address. Proof of address includes: copies of drivers licenses, copies of bills or account statements, or lease agreements. These documents can be submitted to the front desk or via the form found here.
Can I bring someone as a guest if I have a membership?
There are 3 different ways to bring a guest to the gym. Please note that guest passes cannot be used when a membership is frozen.
Anytime Pass – Every other month
Each member receives one (1) guest pass on the 1st of every odd month (see issuing months below), and it is valid for two (2) months. These passes do not accrue and are tracked on your check in screen, so no need to bring anything extra – just check in at the front desk! Gear rental is not included.
- Issuing months: January, March, May, July, September, November
Guest Night – 1st Friday
Bring one guest for free after 5pm on the 1st Friday of every month! Gear rental is not included.
Belay Class – Need a friend to belay you? … we’ll teach them for free!
Reserve up to two (2) guest spots per day in our scheduled belay lessons. Lessons can be booked through the front desk at no charge – let the front desk know you’re a member when booking the lesson for a guest and then be with them when they come to check in for the class. Remember – belay lessons are always free for you!
As an added bonus for your guests (and new climbing buddies), gear rental and use of the facility after the lesson is all included!
Can I put my membership on hold if I know I won’t be using it?
Yes! We know stuff comes up, so all monthly and yearly members can freeze their membership at a cost of $10 per month.
- Monthly members – Freezes begin on the 1st of a month, and the deadline to request a freeze is last day of the prior month. (Example: to freeze beginning June 1st, request must be submitted by May 31st). Monthly members can unfreeze, or thaw, their membership any time. Pro-rated dues (minus $10 freeze fee billed that month) will be due at time of thaw.
- Yearly members – Freezes can begin at any time, but the membership must be frozen for month-long segments of time (i.e. 12th of the month to 12th of future month). Yearly members will be given extra time at the end of their year after the freeze dues fees are paid.
- Family memberships – Freezes can be done for all or part of the family. Be sure to indicate which family members will freeze [and which will remain active]. Monthly membership dues will be adjusted based on the number of members that remain active, or will be a total of $10 per month if all members are frozen.
- 1-Month memberships – Freezes cannot be placed on a 1-month membership.
How does the billing process work?
Yearly memberships are paid in full up front, so there is no ongoing billing.
We bill by calendar month, so all changes to monthly billing must be submitted before the 1st. As of the 1st you are “locked in” for the month. The dues actually debit from your account on the 15th. If the 15th falls on a holiday or weekend the debit will post the following business day. Dues, though they post on the 15th, apply to the calendar month – for example, the dues for the month of May post on May 15th, but changes for May must be submitted before May 1st.
Monthly Charges appear on your account as ‘Planet Granite.’
Please note: we cannot accept handwritten account information – all submissions must be official bank documentation such as a voided check or online banking printout if a voided check is not available. All new auto-billing must be submitted by the 19th of the month, changes to existing billing must be submitted before the 1st.
How can I change my billing account?
Please note: we cannot accept handwritten account information – all submissions must be official bank documentation or online banking printout if a voided check is not available
How do I cancel my membership?
All cancellations take effect at the end of a calendar month; cancellations cannot be prorated to cancel mid-month.
We respond to every cancellation request! If you email or submit a form and haven’t received confirmation within a couple days, please be sure the email was sent to the correct address then contact us immediately – 415.692.3434 x105.
As of the 1st you are committed to that calendar month, and billing for that month will post on the 15th. For example, to make April your last month of membership, you must request cancellation by March 31st. As of April 1st the earliest date of cancellation is April 30th, and billing for April will post on April 15th.
What is my home gym and how does it affect me?
Your home gym is either where you sign up for membership or the gym you visit most frequently. Since some of our locations have different membership rates, your home gym determines your monthly/yearly rate.
Life and job changes happen so we keep an eye on gym visits monthly, and your home gym may change if a different location is predominately visited. Don’t worry though! We’ll reach out to you via email if this is the case, so please be sure your contact information in our system is current.