The Walls
Are Ready

Few things make us happier than reopening our doors to all you adventurers.

CLOSURE UPDATE

As some of you may have heard, Santa Clara County’s tier status is now Purple.  Unfortunately, this means we are temporarily closing our doors at Sunnyvale and Santa Clara effective at 11 pm on November 16. Our Belmont and San Francisco locations will remain open – please use the link below to make a reservation.

Make a Reservation

  • Reservations are now required at any time of day for our Belmont and San Francisco gyms.
  • Drop-in slots are also available at the start of every reservation slot at Belmont and San Francisco.
  • The number of available reservations is based on county occupancy standards.
  • Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
  • We’re wearing masks at all times and asking you to join us (yes, even when climbing).
  • Come ready to climb — Changing areas, lockers, showers, water fountains, saunas and other amenities are closed, and towel service is suspended.

Can’t make an existing reservation? No problem — release your spot to another member by replying to your confirmation email with “cancel”.

Welcome home! Here’s what's new.

  • Open to all guests

  • Make a reservation

  • Physical distance at 6+ feet

  • Sanitize often

  • Please bring and wear a mask at all times

  • Weight stations are open (limited cardio areas also open at San Francisco & Belmont)

  • Access yoga + fitness classes online (no classes at the gym)

  • Certain amenities are closed (lockers, changing areas, drinking fountains, showers, saunas)

  • Use liquid chalk and/or chalk balls

Help protect yourself and your community from COVID-19 by following these hygiene measures.

  • Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
  • We’re wearing masks at all times and asking you to join us (yes, even when climbing).
  • Please practice physical distancing at 6+ feet.
  • Please use liquid chalk and/or chalk balls.
  • And please, you must stay home if you’re not feeling well, or experience any of these CDC identified Coronavirus symptoms:
    • Fever (>100 degrees F)
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Muscle pain
    • Sore throat
    • New loss of taste or smell

Behind the Scenes

The health and safety of our team members and community is our top priority. Here’s what we’re doing behind the scenes:

  • We are conducting temperature checks and symptom assessments on staff before every shift.
  • We’ve updated our cleaning procedures, including frequent mid-day disinfecting routines.
  • Check in and out procedures are being used to maintain occupancy limits and contact trace.

Most importantly, we have each other’s backs – our team has sick time and the support of their co-workers if they are feeling under the weather.

Gear Up

Need something from our gear shop? We got you covered! If you want to make a purchase from our gear shop but don’t want to shop during your valuable reserved climbing time, just fill out the form here and let us know what you’re looking for. Our team will have it ready for your next climb.

Some of our fav go-tos:

  • Liquid chalk
  • Climbing snacks
  • Shoes

Start Shopping

We’re grateful for your support and understanding right now. To everyone who has reached out with words of encouragement and to all the smiling (and patient) faces we will soon see – thank you!

FAQs

  • What access will I have during my reservation?

    Access includes roped climbing areas, bouldering areas, the weight zones.  San Francisco and Belmont members will also have access to cardio areas.  Certain areas or rooms may have additional occupancy restrictions.  Thanks for your patience and assistance in not crowding tight spaces.

  • Can I make a reservation at any Planet Granite gym?

    Members from all Planet Granite gyms are invited and welcome to join us at any open gym! Your membership will be unfrozen once you book your first reservation and your existing rate will remain the same. We will not be transferring home gyms at this time.

  • I am not ready to go back to the gym. What do I need to do to freeze my account?

    We completely understand.  If you have not used the gym or made a reservation, your account is frozen.  Freeze fees are $8/member per month.

  • I'm ready to go back to the gym! How do I unfreeze my account?

    When you book your first reservation, your account will be reactivated.

  • When will I receive my first charge? Will my dues be prorated?

    You will be charged for membership on the day of your reservation for a prorated amount.

  • Can I reserve a time for multiple members at the same time?

    Yes, when reserving your space, it allows you to choose the number of people and if they are a member or day pass user.

  • How do I check in/out?

    Entry and check-in begin at the reservation start time and you have 30 minutes to claim your spot.  If you arrive after the 30-minute check-in window, your spot may be released to another member. At the end of your climbing session, you will need to check out as well. There may be lines at the start of reservation times so please practice physical distancing while in line and for faster check-in, please remember to bring your key tag!

  • Why do I have to check out?

    Checking out at or before the end of your session is extremely important so we have an up to date occupancy count at all times and helps us with contact tracing.  We ask that all climbers be out of the building by the end of their climbing time to help us clean and prep the gym for the next group.

  • Are you taking cash payments?

    No cash payments for now, at this time we are only accepting cards and digital payments like Apple Pay.

  • Do I make a reservation for myself if I am observing or belaying my child?

    Yes, everyone in the gym must have a reservation even if you are not climbing.

  • Can I bring my non-climbing child into the gym?

    For the health and safety of our members and your children, we are asking you to please not bring your child to the gym with you unless they are climbing.  This includes toddlers who are observing and infants.  We apologize for the inconvenience.

  • Can I Drop In?

    Yes!  We have set aside drop-in slots at the start of every reservation that will be available on a first-come-first-served basis.  In addition, 30 minutes after the start of a reservation, if we have additional space, you are welcome to drop-in then.  Be sure to check our occupancy meter to see how busy the gym is.  Bookmark that page, and you’ll get live updates so you can plan ahead.  Or book a reservation to guarantee a space ahead of time.

  • Is the cardio and free weight area open?

    The weight area is open at all gyms. The cardio area is available in a limited capacity at Belmont and San Francisco, but is not open at Santa Clara and Sunnyvale. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out.  We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.

  • Are rentals available?

    Rentals are available, but we strongly encourage you to bring your own gear.  Liquid chalk will also be available for rent or purchase.

  • Are lead ropes still available?

    Yes at San Francisco and Belmont, but supplies are limited. If possible, please bring your own lead rope.  Lead ropes are not available in Sunnyvale at this point in time.

  • Why can’t I use loose chalk?

    Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread.  By eliminating loose chalk, we are trying to limit airborne dust.  Liquid chalk contains alcohol and limits dust.  Liquid chalk will be available for rent or purchase.

  • Am I supposed to wear a mask while climbing or working out?

    Yes. We know this isn’t an easy ask of you all, but we’ve made this decision to prioritize the health of our team members and community. Studies show that airborne droplets are the primary driver for spreading COVID-19, so to minimize the risk of the spread of COVID-19, the CDC recommends wearing a mask.

  • So, I have to wear a mask at all times. What exactly qualifies as a mask?

    An acceptable mask is any face covering that covers your mouth and nose.  It can be made of cloth/fabric but should not have holes. Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you.  Check out CDC Mask Guidance for best practices.

  • Are memberships being turned on automatically?

    No, at this stage, only those members who make a reservation will have their membership turned back on.  If you choose to stay frozen, there is a monthly $8 per member charge.  At a later date, we will move from an “opt-in” format to an “opt-out”.   Stay tuned!

  • How are March credits being applied?

    March credits will be applied to your first billing once you’ve reactivated your account.

  • Can I bring friends/family to observe?

    At this point in time, we are would like to save reservations for those wanting to climb or work out.  We hope in the near future we will be able to open up the reservations for your friends/family to come and observe.

  • I purchased a Groupon before you closed, now what?

    If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact membership@el-cap.com to complete this transaction.

     If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes.  Please stay tuned.

  • I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?

    If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.

    If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.

  • How long will these policies last?

    Great question – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.

Gym Contact Information