Will Be Waiting
Few things make us happier than reopening our doors to all you adventurers.
Make a Reservation
- New reservation info to come when we reopen
- Your membership will remain frozen until you check-in at the gym.
- Unlimited reservations.
- Come ready to climb — Changing areas, lockers, showers, water fountains, saunas and other high-traffic, community areas are closed, and towel service is suspended.
- Not a member? Get your membership online.
Current climber counts seem low to you? We often see low numbers at the beginning and end of reservation blocks. If you’re thinking of dropping in, check the current climber count at least 30 minutes after a reservation block starts.
Can’t make it? No problem — release your spot to another member by replying to your confirmation email with “cancel”.
Welcome home! Here’s what's new.
Open to everyone
Make a reservation on weekday evenings
Physical distance at 6+ feet
Please bring and wear a mask at all times
Cardio zones and weight stations are open
Access yoga + fitness classes online (no classes at the gym)
High traffic areas are closed (lockers, changing areas, drinking fountains, showers, saunas)
Use liquid chalk and/or chalk balls
Help protect yourself and your community from COVID-19 by following these hygiene measures.
- Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
- We’re wearing masks at all times and asking you to join us (yes, even when climbing).
- Please practice physical distancing at 6+ feet.
- Please use liquid chalk and/or chalk balls.
- And please, you must stay home if you’re not feeling well, or experience any of these CDC identified Coronavirus symptoms:
- Fever (>100 degrees F)
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
Behind the Scenes
The health and safety of our team members and community is our top priority. Here’s what we’re doing behind the scenes:
- We are conducting temperature checks and symptom assessments on staff before every shift.
- We’ve updated our cleaning procedures, including frequent mid-day disinfecting routines.
- Check in and out procedures are being used to maintain occupancy limits and contact trace.
Most importantly, we have each other’s backs – our team has sick time and the support of their co-workers if they are feeling under the weather.
Need something from our gear shop? We got you covered! If you want to make a purchase from our gear shop but don’t want to shop during your valuable reserved climbing time, just fill out the form here and let us know what you’re looking for. Our team will have it ready for your next climb.
Some of our fav go-tos:
- Liquid chalk
- Climbing snacks
We’re grateful for your support and understanding right now. To everyone who has reached out with words of encouragement and to all the smiling (and patient) faces we will soon see – thank you!
What access will I have during my reservation?
Access includes roped climbing areas, bouldering areas, and the cardio and weight zones. Certain areas or rooms may have additional occupancy restrictions. Thanks for your patience and assistance in not crowding tight spaces.
Who is able to use the gym?
We’re open to all members & their guests, punch card holders and day pass users!
Can I reserve a time for multiple people at a time?
Yes, when reserving your space, it allows you to choose the number of people based on customer type. Select the member customer type for members and their guests, select punchcard if you have an existing punchcard to use. Select day pass if you are purchasing a day pass to use the gym that day.
I'm not ready to go back to the gym. What do I need to do to freeze my account?
We completely understand. You do not need to take any action, your account was automatically frozen when we closed in March. Freeze fees were waived when we closed and will resume billing freeze fees for all frozen members ($8 per member per month) beginning November 1, 2020.
I'm ready to go back to the gym! How do I unfreeze my account?
When you book your first reservation as a member (not a day pass user), your account will be reactivated.
When will I receive my first charge? Will my dues be prorated?
You will be charged for membership on the day of your reservation for a prorated amount.
How do I check in/out?
Entry and check-in begin at the reservation start time. You’ll check in at the front desk on your way in. At the end of your climbing session, you will need to check out as well.
For drop-in visits, you can check in any time assuming we are under max occupancy. If you will be purchasing a day pass, please note we are not accepting cash at this time – credit cards and mobile payments only.
Are you taking cash payments?
No cash payments for now, at this time we are only accepting cards and digital payments like Apple Pay.
Why do I have to check out?
Checking out at or before the end of your session is extremely important so we have an up to date occupancy count at all times and helps us with contact tracing. We ask that all climbers be out of the building by the end of their climbing time to help us clean and prep the gym for the next group.
Do I make a reservation for myself if I am observing or belaying my child?
Yes, you will also need a reservation if you are visiting Monday – Friday 5:30PM – 11PM. If you are visiting Monday – Friday 6AM – 5:15PM or the weekends, just check the occupancy meter above and drop-in at a time convenient for you.
Can I bring my non-climbing child into the gym?
For the health and safety of our members and your children, we are asking you to please not bring your child to the gym with you unless they are climbing. This includes toddlers who are observing and infants. We apologize for the inconvenience.
Can I Drop In? How do I know if there is space for me in the gym to climb or workout?
Yes! We are accepting drop-ins anytime we are open, up to our max occupancy. During any reservation time slots, if we have not pre-booked to max occupancy, we will also accept drop-ins on the day of. Be sure to check our occupancy meter to see how busy the gym currently is. Bookmark this page on your phone or computer and you’ll get live updates of how full we are so you can plan your day. Or book a time during our reservation slots to guarantee a space ahead of time.
Is the cardio and free weight area open?
Yes. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out. We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.
Are rentals available?
Rentals are available, but we strongly encourage you to bring your own gear. Liquid chalk will also be available for rent or purchase.
Are lead ropes still available?
Yes, but supplies are EXTREMELY limited. If possible, please bring your own lead rope.
Why can’t I use loose chalk?
Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread. By eliminating loose chalk, we are trying to limit airborne dust. Liquid chalk contains alcohol and limits dust. Liquid chalk will be available for rent or purchase.
Am I supposed to wear a mask while climbing or working out?
Yes. We know this isn’t an easy ask of you all, but we’ve made this decision to prioritize the health of our team members and community. Studies show that airborne droplets are the primary driver for spreading COVID-19, so to minimize the risk of the spread of COVID-19, the CDC recommends wearing a mask.
So, I have to wear a mask at all times. What exactly qualifies as a mask?
An acceptable mask is any face covering that covers your mouth and nose. It can be made of cloth/fabric but should not have holes. Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you. Check out CDC Mask Guidance for best practices.
Are memberships being turned on automatically?
No—at this stage only those members who make a reservation will have their membership turned back on. Many members have kept their membership active during the closure (thank you!) and are already good to go. If you don’t make a reservation, you’ll stay frozen.
How are March credits being applied?
March credits will be applied to your first billing once you’ve reactivated your account. Credits will also be applied towards any freeze fees once the freeze fees resume on November 1 (freezes are $8/member/month).
Can we bring friends/family to observe?
Yes, please check the occupancy meter above and if there is space in the gym, your friends/family are welcome to come and observe.
I purchased a Groupon before you closed, now what?
If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact email@example.com to complete this transaction.
If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes. Please stay tuned.
I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?
If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.
If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.
How long will these policies last?
Great question and we hear you – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.
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