Big changes coming behind the scenes!
We are transitioning to a new Membership and Point of Sale system in May. This move will greatly improve our processes and your experience at the gym as it will streamline things for staff and allow us to do more with online membership forms and more!
Currently, membership dues bill on the 15th, and those dues apply to the whole calendar month (so April dues cover access from April 1-30th and currently post on April 15th).
Starting June 1st, membership dues will be billed on the 1st of the month.
What to expect:
- April dues posted April 15th and apply to membership for April 1-30th
- May dues will post May 15th and apply to membership for May 1-31
- NEW – June dues will process June 1 and post to your account within 1-5 business days** This covers membership for June 1 – 30th
**We expect it billing to hit your accounts in 2-3 business days but are building in a buffer just in case!
With this transition, you will see faster check-in speed at the desk and the ability to book classes online (climbing classes only – yoga and fitness remain 1st come 1st served!)! Please don’t hesitate to reach out with any questions.
Planet Granite Membership Department – firstname.lastname@example.org